error 5000 on laptops
error 5000 on laptops
Hi,
we installed ActiView on two different laptops (vista and xp, 32bit), but we get on both laptops an error 5000 when trying to start data aqcuisition. It doesn't matter whether a Mk I or Mk II is used, in both cases the same error.
The LED next to "optic link" is on, while the LED next to USB link is not.
Cables and Boxes are working correctly, because everything works when connected to another desktop pc.
We tried to turn off virus scanner/firewall, disabled "usb selective suspend" in power options, but are now running out of ideas....
Do you have any?
Thanks and best regards,
Clemens
we installed ActiView on two different laptops (vista and xp, 32bit), but we get on both laptops an error 5000 when trying to start data aqcuisition. It doesn't matter whether a Mk I or Mk II is used, in both cases the same error.
The LED next to "optic link" is on, while the LED next to USB link is not.
Cables and Boxes are working correctly, because everything works when connected to another desktop pc.
We tried to turn off virus scanner/firewall, disabled "usb selective suspend" in power options, but are now running out of ideas....
Do you have any?
Thanks and best regards,
Clemens
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Check in the Windows device manager whether the BioSemi USB driver is properly installed.
Use the latest driver for 32-bit XP/Vista/Windows-7 available from http://www.biosemi.com/download/USB%20d ... 032bit.zip
Best regards, Coen (BioSemi)
Use the latest driver for 32-bit XP/Vista/Windows-7 available from http://www.biosemi.com/download/USB%20d ... 032bit.zip
Best regards, Coen (BioSemi)
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Do you hear the "plonk" sound when you plug in, and plug out the USB connection ?
Do you see a short flash at the USB link light between the moment that you press START in ActiView, and the moment that the error pops up ?
No sound and no flash means that there is still driver problem. If the sound and flash appear, then there is another problem, probably hardware.
Best regards, Coen (BioSemi)
Do you see a short flash at the USB link light between the moment that you press START in ActiView, and the moment that the error pops up ?
No sound and no flash means that there is still driver problem. If the sound and flash appear, then there is another problem, probably hardware.
Best regards, Coen (BioSemi)
Last edited by Coen on Mon Apr 19, 2010 11:56 am, edited 1 time in total.
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I assume that you are now testing with LabVIEW RTE 8.2 and ActiView 6.05. If this does not work with the Mk2 test, then please change to RTE 8.6.1 and LabVIEW 7.00 (http://ftp.ni.com/support/softlib/labvi ... 861STD.exe and http://www.biosemi.com/download/LatestA ... 0-Vari.zip).
Best regards, Coen (BioSemi)
Best regards, Coen (BioSemi)
Coen,
I got exactly the same problem as Clemens.
The system no more run when connected to some computers (as my developpement computer - WinXP SP3).
I tried different versions of actiview and labview.
With the last version (actiview 700 + Labview 2009 or earlier), the USB link led is blinking 1 or 2 times before getting the error 5000.
Benoit.
I got exactly the same problem as Clemens.
The system no more run when connected to some computers (as my developpement computer - WinXP SP3).
I tried different versions of actiview and labview.
With the last version (actiview 700 + Labview 2009 or earlier), the USB link led is blinking 1 or 2 times before getting the error 5000.
Benoit.
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Uninstall the driver (in Device Manager), and reinstall with the USB-receiver plugged into a different USB port
Make sure that the used USB port is USB2 (USB1 does not work !)
Check that the driver is listed in the Windows Device Manager (as MS WinUSB driver for BioSemi ActiveTwo under MS WinUSB driver), and that the properties shows that "this devise is working properly"
Check with Paul's Labview_DLL_SyncTest.exe as described above.
Best regards, Coen (BioSemi)
Make sure that the used USB port is USB2 (USB1 does not work !)
Check that the driver is listed in the Windows Device Manager (as MS WinUSB driver for BioSemi ActiveTwo under MS WinUSB driver), and that the properties shows that "this devise is working properly"
Check with Paul's Labview_DLL_SyncTest.exe as described above.
Best regards, Coen (BioSemi)
hi,
The USB driver is properly installed.
The Paul's test result:
sizeof long = 4
ring buffer size = 33554432
IN PipeType (3) not bulk (2)!
*** bsif_usb_write: acquisition thread not running after 1 second
usb_write for enable handshake trouble 997
Overlapped I/O operation is in progress.
I Replace the Labview dll as mentionned by Clemens.
None of that solutions worked for me.
Thanks for your help.
Benoît
The USB driver is properly installed.
The Paul's test result:
sizeof long = 4
ring buffer size = 33554432
IN PipeType (3) not bulk (2)!
*** bsif_usb_write: acquisition thread not running after 1 second
usb_write for enable handshake trouble 997
Overlapped I/O operation is in progress.
I Replace the Labview dll as mentionned by Clemens.
None of that solutions worked for me.
Thanks for your help.
Benoît
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Hi Marialaura
The "MS WinUsb2 Driver" means that you've loaded the latest BioSemi driver software.
1. When you say you have the same problem is it,
a) error 5000 in ActiView
b) This error in Labview_DLL_SyncTest:
IN PipeType (3) not bulk (2)!
*** bsif_usb_write: acquisition thread not running after 1 second
usb_write for enable handshake trouble 997
Overlapped I/O operation is in progress[/i]
c) both of the above.
2. What operating system are you using?
3. Did some previous version of the BioSemi software work on this computer in the past?
4. Does your computer have USB2?
In Settings->Control Panel->System->Hardware->Device Manager,
when you expand "Universal Serial Bus Controllers", does it
mention "USB 2.0"?
Paul
The "MS WinUsb2 Driver" means that you've loaded the latest BioSemi driver software.
1. When you say you have the same problem is it,
a) error 5000 in ActiView
b) This error in Labview_DLL_SyncTest:
IN PipeType (3) not bulk (2)!
*** bsif_usb_write: acquisition thread not running after 1 second
usb_write for enable handshake trouble 997
Overlapped I/O operation is in progress[/i]
c) both of the above.
2. What operating system are you using?
3. Did some previous version of the BioSemi software work on this computer in the past?
4. Does your computer have USB2?
In Settings->Control Panel->System->Hardware->Device Manager,
when you expand "Universal Serial Bus Controllers", does it
mention "USB 2.0"?
Paul
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Hi Paul, thanks very much for the quick answer.
1) I experienced the error you mentioned in a.
2) Windows xp
3) Yes, in the past I run other version of Biosemi but I also format it after I got a virus.
4) Yes it does. But what is strange is that Biosemi is not under USB controller tab but is mentioned as 'MS WinUsb2'.
what is wrong?![Crying or Very sad :cry:](./images/smilies/icon_cry.gif)
1) I experienced the error you mentioned in a.
2) Windows xp
3) Yes, in the past I run other version of Biosemi but I also format it after I got a virus.
4) Yes it does. But what is strange is that Biosemi is not under USB controller tab but is mentioned as 'MS WinUsb2'.
what is wrong?
![Crying or Very sad :cry:](./images/smilies/icon_cry.gif)
Hi Marialaura
> But what is strange is that Biosemi is not under USB controller tab but is mentioned as 'MS WinUsb2'.
It is for me too so this is OK.
Could you try the following ...
Open a "Command Prompt" window.
"cd" to the directory containing the driver download package.
Type: cd "Developers kit\C-code"
Type: Labview_DLL_SyncTest 30
Does this program start and run for 30 seconds?
Paul
> But what is strange is that Biosemi is not under USB controller tab but is mentioned as 'MS WinUsb2'.
It is for me too so this is OK.
Could you try the following ...
Open a "Command Prompt" window.
"cd" to the directory containing the driver download package.
Type: cd "Developers kit\C-code"
Type: Labview_DLL_SyncTest 30
Does this program start and run for 30 seconds?
Paul
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I did this as it was suggested. Nothing happend. The program neither run neither give error message.
Could be the problem a virtual USB port installed? I mean to create the parallel port on my laptop I used a USB-parallel converter it recognize it as 'MS WinUsb2'.
How it is possible that it do the same with biosemi?! I tried to disinstall it and do the installation of the receiver01. no results.
thanks for your help
ML
Could be the problem a virtual USB port installed? I mean to create the parallel port on my laptop I used a USB-parallel converter it recognize it as 'MS WinUsb2'.
How it is possible that it do the same with biosemi?! I tried to disinstall it and do the installation of the receiver01. no results.
thanks for your help
ML
Hi Marialaura,
>I did this as it was suggested. Nothing happend. The program neither run >neither give error message.
Nothing! Did it just hang? And you had to Ctrl-C to abort it?
>Could be the problem a virtual USB port installed? I mean to create the .parallel port on my laptop I used a USB-parallel converter it recognize it as >'MS WinUsb2'.
>How it is possible that it do the same with biosemi?! I tried to disinstall it >and do the installation of the receiver01. no results.
Did you have this USB-parallel converter installed in the past when you
were able to run ActiView successfully?
Can you try things without the converter installed?
The "MS WinUsb2" should only appear when you plug in the BioSemi usb cable and disappear when you unplug it.
Paul
>I did this as it was suggested. Nothing happend. The program neither run >neither give error message.
Nothing! Did it just hang? And you had to Ctrl-C to abort it?
>Could be the problem a virtual USB port installed? I mean to create the .parallel port on my laptop I used a USB-parallel converter it recognize it as >'MS WinUsb2'.
>How it is possible that it do the same with biosemi?! I tried to disinstall it >and do the installation of the receiver01. no results.
Did you have this USB-parallel converter installed in the past when you
were able to run ActiView successfully?
Can you try things without the converter installed?
The "MS WinUsb2" should only appear when you plug in the BioSemi usb cable and disappear when you unplug it.
Paul
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>> Nothing! Did it just hang? And you had to Ctrl-C to abort it?
yes, exactly!
>> Did you have this USB-parallel converter installed in the past when you
were able to run ActiView successfully?
No, I installed it few days ago and after I start to install Biosemi.
>> Can you try things without the converter installed?
I am doing it. I completely unstall it and clean all the drivers related to it.
Thanks for all your effort,
ML
yes, exactly!
>> Did you have this USB-parallel converter installed in the past when you
were able to run ActiView successfully?
No, I installed it few days ago and after I start to install Biosemi.
>> Can you try things without the converter installed?
I am doing it. I completely unstall it and clean all the drivers related to it.
Thanks for all your effort,
ML
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Hi Paul,
I just want to tell you that I fixed the problem. It seemed that there was a conflict between to Labview.dll. In the Directory of actiview software there is a copy of 49 KB while the copy in the USB Windows 32 bit->Developers kit->C-code path is 42 KB I copy the small file in the same path of Actiview and everything works now!!!
but I don't know why...
Thanks again
ML
I just want to tell you that I fixed the problem. It seemed that there was a conflict between to Labview.dll. In the Directory of actiview software there is a copy of 49 KB while the copy in the USB Windows 32 bit->Developers kit->C-code path is 42 KB I copy the small file in the same path of Actiview and everything works now!!!
but I don't know why...
![Embarassed :oops:](./images/smilies/icon_redface.gif)
Thanks again
ML
Hi Marialaura,
Great detective work!
The new BioSemi software uses MS's WinUsb driver and must be used with the 42 KB Labview_DLL.dll file which would be dated 2009 or 2010.
My guess is that you were mixing this new MS WinUsb driver with an older
ActiView that included the 49 KB Labview_DLL.dll dated before 2009.
Ciao
Paul
Great detective work!
The new BioSemi software uses MS's WinUsb driver and must be used with the 42 KB Labview_DLL.dll file which would be dated 2009 or 2010.
My guess is that you were mixing this new MS WinUsb driver with an older
ActiView that included the 49 KB Labview_DLL.dll dated before 2009.
Ciao
Paul
trouble on a desktop and laptop
Hello,
I have the same trouble with a driver on a XP desktop and a laptop. I tried all possible solutions from this forum and still I end up with a result of:
labiew_dll_synctest 30
****************************************
Parameters can be, in any order:
Time to run, in seconds:
default is 600 seconds (10 minutes)
0=unlimited
Ring buffer size, in 512 byte units,
must have a 'b' or 'B' prefix:
default is B65536 for 32 MBytes
Ring buffer extra bytes beyond the 512 multiple,
must have a '+' prefix and be a multiple of 4:
default is +0 for no extra bytes
Hit any key to quit
****************************************
sizeof long = 4
ring buffer size = 33554432
IN PipeType (3) not bulk (2)!
*** bsif_usb_write: acquisition thread not running after 1 second
usb_write for enable handshake trouble 997
Overlapped I/O operation is in progress.
Any help?
Cheers,
Tomek![Sad :(](./images/smilies/icon_sad.gif)
I have the same trouble with a driver on a XP desktop and a laptop. I tried all possible solutions from this forum and still I end up with a result of:
labiew_dll_synctest 30
****************************************
Parameters can be, in any order:
Time to run, in seconds:
default is 600 seconds (10 minutes)
0=unlimited
Ring buffer size, in 512 byte units,
must have a 'b' or 'B' prefix:
default is B65536 for 32 MBytes
Ring buffer extra bytes beyond the 512 multiple,
must have a '+' prefix and be a multiple of 4:
default is +0 for no extra bytes
Hit any key to quit
****************************************
sizeof long = 4
ring buffer size = 33554432
IN PipeType (3) not bulk (2)!
*** bsif_usb_write: acquisition thread not running after 1 second
usb_write for enable handshake trouble 997
Overlapped I/O operation is in progress.
Any help?
Cheers,
Tomek
![Sad :(](./images/smilies/icon_sad.gif)
Paul,
I tested installations on two Dell desktops, ThinkaPad laptop and VMware Fusion running XP on a MacBook PRO and everywhere exactly same test result as in my previous post. All machines have USB2 and your driver is listed as:
MS WinUsb2 Driver -> MS WinUsb2 driver for BioSemi Active Two
(not in "Universal Serial Bus controllers" category actually).
The driver version is 1.0.0.0 from 11/5/2009 by BioSemi
FYI we have:
ActiveTwo Receiver USB-1-Mk2
ActiveTwo model ADC-06 with S/N ADC6-06-86
LabVIEW runtime engines 8.2 and 8.6.1 installed
On the other hand everything works fine on a very old laptop (which now we are even afraid to upgrade) with a any old "BioSemi USB Receiver" driver.
...and now a very last update. I managed to remove the new driver and forced to install that "old" driver from a directory "USB_drivers_V1.0" and suddenly everything works perfectly including ActiView605 and ActiView70, so I guess we have any old receiver, right?
Now the working driver version is 1.0.0.0 from 7/30/2003 by BioSemi
...unfortunately on XP emulator VMware Fusion on MacOS error 5002 popups now probably due to USB speed limit of VMware, so my question now is whether would there be any chance to become a beta-tester for a genuine ActiView for Mac (which supposed to be available on request)???
Cheers,
Tomek![Very Happy :D](./images/smilies/icon_biggrin.gif)
I tested installations on two Dell desktops, ThinkaPad laptop and VMware Fusion running XP on a MacBook PRO and everywhere exactly same test result as in my previous post. All machines have USB2 and your driver is listed as:
MS WinUsb2 Driver -> MS WinUsb2 driver for BioSemi Active Two
(not in "Universal Serial Bus controllers" category actually).
The driver version is 1.0.0.0 from 11/5/2009 by BioSemi
FYI we have:
ActiveTwo Receiver USB-1-Mk2
ActiveTwo model ADC-06 with S/N ADC6-06-86
LabVIEW runtime engines 8.2 and 8.6.1 installed
On the other hand everything works fine on a very old laptop (which now we are even afraid to upgrade) with a any old "BioSemi USB Receiver" driver.
...and now a very last update. I managed to remove the new driver and forced to install that "old" driver from a directory "USB_drivers_V1.0" and suddenly everything works perfectly including ActiView605 and ActiView70, so I guess we have any old receiver, right?
Now the working driver version is 1.0.0.0 from 7/30/2003 by BioSemi
...unfortunately on XP emulator VMware Fusion on MacOS error 5002 popups now probably due to USB speed limit of VMware, so my question now is whether would there be any chance to become a beta-tester for a genuine ActiView for Mac (which supposed to be available on request)???
![Wink :wink:](./images/smilies/icon_wink.gif)
Cheers,
Tomek
![Very Happy :D](./images/smilies/icon_biggrin.gif)
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I am doing some final fine-tuning on the Mac version, I will post a first download within the coming weeks. Sorry for the delay.
Best regards, Coen (BioSemi)
Best regards, Coen (BioSemi)
Last edited by Coen on Tue May 25, 2010 5:19 pm, edited 1 time in total.