error 5000 remains

techmemorylab · Post by **techmemorylab** » Mon May 18, 2009 10:33 pm

Hi there, after moving our equipment to our new lab and plugging all the cables back in last week we got the error 5000 when trying to run actiview. The typical fix of disconnecting and reconnection the USB cable did not help. Any ideas?

Post by **Coen** » Tue May 19, 2009 12:42 pm

f nothing has been changed to the PC and AD-box (speedmode ?), then the USB cable and optical cable are the prime suspects.

- Is the "optical link" light on the USB receiver on to indicate that data is received ?
- What happens with the "USB link" light on the receiver when acquisition is started ?

Best regards, Coen (BioSemi)

techmemorylab · Post by **techmemorylab** » Tue May 19, 2009 1:18 pm

The optical link light never went on and the usb link green light briefly goes on when acquisition is started in actiview but then it goes out again very quickly. I suppose it's possible one of the cables is bad though I moved them by hand and they look perfectly intact. None of the AD box settings have been changed.

Post by **Coen** » Tue May 19, 2009 1:23 pm

If the optical link light remains off, then I suggest to replace the optical fiber.

The flashing USB light indicates that the communication between PC and receiver works.

Best regards, Coen (BioSemi)

techmemorylab · Post by **techmemorylab** » Tue May 19, 2009 3:15 pm

We just checked the fiber-optic cord and it appears there was a kink in it. When we straightened it out and re-ran Actiview, everything seemed to be running fine. Thanks for your help.