USB trigger inferface seen as "USB Parallel converter" but without driver support
Posted: Fri Sep 04, 2020 9:21 pm
Greetings,
I've purchased a new Dell Precision 3630 with Windows 10, and I've installed the latest version of Presentation. When I attach the USB trigger interface (https://www.biosemi.com/faq/USB%20Trigg ... 0cable.htm), it does Not appear in the Device Manager as a USB Serial Converter (with driver support, that is automatically available in Presentation) but rather appears in the Device Manager under the "Other Devices" heading, listed as a "USB Parallel converter" and with a "caution" sign overlaid on the icon for the device. Device status reads "The drivers for this device are not installed (Code 28). There are no compatible drivers for this device."
Though I didn't think it would do any good, I tried hooking everything up and sending triggers over the other, existing ports (COM1 and COM3), but they do not seem to send over the USB Trigger Interface, and I cannot get any triggers from presentation into ActiView on the data collection computer. Please advise on next steps that I could take to troubleshoot this issue. Thank you in advance for your time!!
Best Regards,
Fred
I've purchased a new Dell Precision 3630 with Windows 10, and I've installed the latest version of Presentation. When I attach the USB trigger interface (https://www.biosemi.com/faq/USB%20Trigg ... 0cable.htm), it does Not appear in the Device Manager as a USB Serial Converter (with driver support, that is automatically available in Presentation) but rather appears in the Device Manager under the "Other Devices" heading, listed as a "USB Parallel converter" and with a "caution" sign overlaid on the icon for the device. Device status reads "The drivers for this device are not installed (Code 28). There are no compatible drivers for this device."
Though I didn't think it would do any good, I tried hooking everything up and sending triggers over the other, existing ports (COM1 and COM3), but they do not seem to send over the USB Trigger Interface, and I cannot get any triggers from presentation into ActiView on the data collection computer. Please advise on next steps that I could take to troubleshoot this issue. Thank you in advance for your time!!
Best Regards,
Fred