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Error 5000

Posted: Wed Jan 09, 2019 11:04 pm
by irsikv
hello,

I have been intermittently receiving the following error 5000 (The ADC box is off or the optical fiber is disconnected) when running ActiView. The blue light is illuminated on the box-- so I can confirm the battery is not the issue. Is it safe to assume that the optic fiber cord is going bad, or is it possible that the USB cord may be causing the error? Is there a straight forward way to confirm which one is the problem? (e.g., a meter).

Thanks,

Vanessa

Re: Error 5000

Posted: Thu Jan 10, 2019 1:09 pm
by Coen
Common causes of intermittent 5000 errors are (ordered from most to least likely):

- bad optical fiber
- bad USB cable
- bad optical transmitter
- bad optical receiver

Replace fiber and USB cable. If the problem persists, then sent the AD-box and USB receiver to BioSemi for testing and repair.

Best regards, Coen (BioSemi)

Re: Error 5000

Posted: Tue Oct 08, 2019 11:54 am
by Petter
Hi,
we have had a lot of error 5000 lately. I would suspect the USB-cable out of these options, can I change to any kind of USB-cable or are there some quality specifications that need to be met?

Re: Error 5000

Posted: Tue Oct 08, 2019 12:04 pm
by Coen
Any USB cable is OK, also try a different USB port.

Best regards, Coen (BioSemi)