Hi,
We are experiencing some problems with our equipment. Whenever we try to start gathering data with Actiview707 "Error 5000 occured at No Incoming Data. Possible reason(s): ADC-box power is off or Optical fiber is disconnected " appears. ADC-box has the green light signaling power on, and the cables seems intact. The system was working just fine a few month ago. If I try to start the adquisition, the USB-Link LED blinks twice and then stop. The optical link LED was on, but then I change USB port and change computer and it remains off and didn't turn on again. Plug the USB-Receiver out and in didn't work.
Our operating system is Windows 11 Pro 64-bit, the USB-Receiver version is 5.1, firmware 4.0. Does someone has already face this problem and manage to solve it? Is there a way to know if my optical link is defective?
Thanks,
Bradly