Error 5002

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NRE
Posts: 2
Joined: Fri Mar 06, 2015 11:32 am

Error 5002

Post by NRE » Fri Mar 06, 2015 11:42 am

Hi,

When attempting to display incoming data on Actiview 706 I get the following error:

Error 5002 occurred at ActiveTwo Synchronization
Possible reason(s):

Unsupported speedmode (check version of ActiVIEW)
or
Intermittent data loss (check optical fiber)
or
USB driver not properly closed on exit (restart LABVIEW and ActiVIEW)

This happens systematically after about 2 s, and the data is non-sensical.
Actiview 706 is freshly installed on a laptop with Windows 7 64 bit, Labview runtime 8.6. The receiver has the MK2 firmware.

I do not get the error when plugin the system into an older computer running Actiview 6 (Labview runtime 8.0.1, Usb driver 1).

I would appreciate any help. Thanks!

Coen
Site Admin
Posts: 924
Joined: Fri Mar 26, 2004 7:00 pm
Location: Amsterdam, Netherlands
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Re: Error 5002

Post by Coen » Fri Mar 06, 2015 2:05 pm

Try other USB cable, try other USB port. Test with AD-box on speedmode 4.

Which speedmode is displayed in ActiView after the error ("about" tabpage) ?

What is the serial number of the AD-box ?

Best regards, Coen (BioSemi)

NRE
Posts: 2
Joined: Fri Mar 06, 2015 11:32 am

Re: Error 5002

Post by NRE » Mon Mar 09, 2015 5:17 am

Thanks! I still have this issue after trying the two other USB ports on the machine, with a new cable.

I also tried the same setup on a Windows 7 32 bit desktop CPU and I am getting the same error.

The AD-box serial number is ADC 12-06-302. It was on speedmode 4 during the test and Actiview indicate speedmode 4 (and mk2) in the about tab.

Cheers,
Nicolas

Coen
Site Admin
Posts: 924
Joined: Fri Mar 26, 2004 7:00 pm
Location: Amsterdam, Netherlands
Contact:

Re: Error 5002

Post by Coen » Mon Mar 09, 2015 12:51 pm

Please sent AD_box, USB-receiver and optical fiber to AWTC Taiwan for service.

Best regards, Coen (BioSemi)

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