error 5000 on laptops

pmac
Posts: 70
Joined: Thu Jan 21, 2010 2:51 pm
Location: Canada

Post by pmac » Wed May 26, 2010 12:15 pm

Tomek,

Let's try to determine how your USB interface differs from what we've been
testing on.

I'll send you some instructions in a private message.

Paul

tomek
Posts: 5
Joined: Mon May 24, 2010 11:44 am
Location: Tokyo
Contact:

happy ending! ;)

Post by tomek » Thu Jul 15, 2010 9:48 am

[quote="pmac"]Tomek,

Let's try to determine how your USB interface differs from what we've been
testing on.

I'll send you some instructions in a private message.

Paul[/quote]

Thanks a lot Paul and Coen for all your help!!!
So professional and efficient! :D

We are now happy users of freely upgraded to latest version USBreceiver!

Cheers,
Tomek

luisa
Posts: 2
Joined: Fri Jun 10, 2011 2:11 pm
Location: Glasgow

Post by luisa » Fri Jun 10, 2011 2:20 pm

Hi all,
I have the same problem as mentioned above. We have a very old USB receiver and even though we've recently got a firmware update on it, we still get an error 5000. The system works fine with our new receiver, but ideally we'd like to use both, so we don't have to swap receivers whenever we want to test in another experimental booth.

I have tried pretty much everything that has been suggested in this thread, including installing older versions, exchanging labview_DLL files (every combination of it) the Sync tests returns the same as for other people, code 3 instead of code 2.

I wonder if it is possible to get an old version of the usb driver? this seems to have helped someone in this thread.
any other suggestions are welcome as well.

Coen
Site Admin
Posts: 965
Joined: Fri Mar 26, 2004 7:00 pm
Location: Amsterdam, Netherlands
Contact:

Post by Coen » Fri Jun 10, 2011 2:40 pm

Your old USB receiver with updated firmware is fully compatible with the new driver (we tested your receiver before shipment).

You problem must be caused be something else, please contact support directly

Best regards, Coen (BioSemi)

luisa
Posts: 2
Joined: Fri Jun 10, 2011 2:11 pm
Location: Glasgow

Post by luisa » Mon Jun 13, 2011 6:33 pm

I'll send you an email tomorrow.

AmyJNelson

Post by AmyJNelson » Wed Oct 26, 2011 12:33 am

Do you hear the any sound when connecting and disconnecting the connection?

Do you see a brief flash of light USB link between when you press START ActiView, and when the error appears?

No sound and no flash means that there are still problems with the driver. If the sound and the flash appears, then there is another problem, probably hardware.

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