USB2 Receiver Error 5000
Posted: Mon May 18, 2015 12:00 pm
Hi there,
I would like to re-use a previous ActiveTwo system (Serial No: ADC11-05-175; Model: ActiveTwo AD-box ADC-11), however I constantly get the error 5000 message "ADC-box power is off or Optical fiber is disconnected".
Ideally I would like to use the system with Windows 7. I tried installing the software and hardware on different devices (Windows 7 PC, Windows 7 Laptop and Windows XP Laptop), however I keep on getting the same error message. I have taken great care in installing all software in the correct order and downloading the correct software and drivers for each Laptop or PC.
In addition, when the USB2 receiver is connected to the AD-box and the Laptop/PC, the data light for the USB link never goes on, only the data light of the optic link is on.
I have read a couple of previous posts also experiencing a similar problem. Could it be that our USB2 receiver also needs to be upgraded or repaired?
Thank you in advance!
Julia
I would like to re-use a previous ActiveTwo system (Serial No: ADC11-05-175; Model: ActiveTwo AD-box ADC-11), however I constantly get the error 5000 message "ADC-box power is off or Optical fiber is disconnected".
Ideally I would like to use the system with Windows 7. I tried installing the software and hardware on different devices (Windows 7 PC, Windows 7 Laptop and Windows XP Laptop), however I keep on getting the same error message. I have taken great care in installing all software in the correct order and downloading the correct software and drivers for each Laptop or PC.
In addition, when the USB2 receiver is connected to the AD-box and the Laptop/PC, the data light for the USB link never goes on, only the data light of the optic link is on.
I have read a couple of previous posts also experiencing a similar problem. Could it be that our USB2 receiver also needs to be upgraded or repaired?
Thank you in advance!
Julia