Error 5000

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mnaylor3
Posts: 7
Joined: Tue Mar 23, 2010 7:36 pm
Location: San Antonio, TX

Error 5000

Post by mnaylor3 » Fri May 20, 2011 11:11 pm

When I hook the ActiView batterybox and turn on the amplifier the POWER / CM in range / low battery blink once, then turns off. The battery’s light glows green. The screen will read:

Error 5000 occured at No Incoming Data
Possible reason(s):
ADC-box power is off
or
Optical fiber is disconnected

I fixed it once before by unplugging the USB-to-optical cable from the computer and plugging it into another USB port on the same computer. It reinstalled. I reinstalled the driver and everything worked. I ran my participant.

Days later, when I go to use ActiView again, I get:

Error 5000 occured at No Incoming Data
Possible reason(s):
ADC-box power is off
or
Optical fiber is disconnected

I try my solution again; fail. I’ve uninstalled and reinstalled USB drivers. Fail. I tried updating the driver from the Biosemi website. Fail.

Please advise.

Thanks in advance,

Marsh

Coen
Site Admin
Posts: 904
Joined: Fri Mar 26, 2004 7:00 pm
Location: Amsterdam, Netherlands
Contact:

Post by Coen » Mon May 23, 2011 10:37 am

Please check the following points:

- Is the BioSemi USB device listed in the Windows device manager ?
- Is the Optic Link LED on the USB reciever ON ?
- Does the SyncTest.exe program (packed with the driver) run ?
- Is the correct LabVIEW-DLL.dll located in the ActiView directory (see viewtopic.php?t=559) ?
- Is the firmware in the USB reciever recent enough (see viewtopic.php?t=559) ?

Best regards, Coen (BioSemi)

jjones88
Posts: 2
Joined: Thu Nov 19, 2015 2:18 am

Re: Error 5000

Post by jjones88 » Thu Nov 19, 2015 2:26 am

Hi Coen,

We are experiencing exactly the same problem. In response to your questions:

- Is the BioSemi USB device listed in the Windows device manager ?
It is not listed directly in the device manager, but we have disconnected/reconnected the USB and it recognizes the driver and says that it is installed.

- Is the Optic Link LED on the USB reciever ON ?
The optic link LED on the USB receiver turns on momentarily, when we attempt to power the amp, but the light does not remain on.

- Does the SyncTest.exe program (packed with the driver) run ?
The file will run, but returns FALSE -> acquisition not running!
stopping...
Aborted, hit a key to exit

- Is the correct LabVIEW-DLL.dll located in the ActiView directory (see viewtopic.php?t=559) ?
The 49KB file is located in the ActiView USB drivers folder, but we do not have a .dll 42KB file on our computer.

- Is the firmware in the USB reciever recent enough (see viewtopic.php?t=559) ?
Yes, we believe so.


Any help/suggestions you could provide as to what to try next would be greatly appreciated!

Coen
Site Admin
Posts: 904
Joined: Fri Mar 26, 2004 7:00 pm
Location: Amsterdam, Netherlands
Contact:

Re: Error 5000

Post by Coen » Thu Nov 19, 2015 12:59 pm

Optic link LED off with AD-box on indicates a problem with the optical link. Please contact your local representative for service.

Best regards, Coen (BioSemi)

jjones88
Posts: 2
Joined: Thu Nov 19, 2015 2:18 am

Re: Error 5000

Post by jjones88 » Thu Nov 19, 2015 4:34 pm

Hi Coen,

Thank you for the fast response! We will contact our local representative.

Just for clarification, the AD-box does not remain on- when we turn on the amplifier, the power, CM in range, and low battery lights blink once and then all turn off, while the battery light remains green. Does this still indicate an issue with the optical link?

Thank you!

Coen
Site Admin
Posts: 904
Joined: Fri Mar 26, 2004 7:00 pm
Location: Amsterdam, Netherlands
Contact:

Re: Error 5000

Post by Coen » Thu Nov 19, 2015 5:04 pm

No, that means that there is a short circuit in the system (protection shuts it down).

Best regards, Coen (BioSemi)

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