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battery box shutdown
Posted: Thu Jul 29, 2010 4:48 pm
by mnaylor3
When I hook the ActiView batterybox to the amplifier the POWER / CM in range / low battery blink 3 times very quickly. The amplifier's POWER button glows for a quick moment, then the SHUTDOWN light stays on.
Then the software throws this error:
Error 5000 occured at No Incoming Data
Possible reason(s):
ADC-box power is off
or
Optical fiber is disconnected
Please advise,
Posted: Thu Jul 29, 2010 5:23 pm
by Coen
Symptoms suggest an empty battery. Try charging the battery. Test with the other battery. If charging does not help, then the internal battery cells need to be replaced.
Best regards, Coen (BioSemi)
Posted: Wed Aug 24, 2011 4:40 pm
by mbrxgam4
Hi, I am having the same issues, but I'm sure its not because the battery is empty or that the battery cells need replacing. I've tested both batteries and they can't suddenly have developed the same fault at the same time. Any other obvious ideas?
Alexis
Posted: Wed Aug 24, 2011 4:56 pm
by Coen
Is the (red) shutdown light on the batteries ON after shutdown?
If yes, then please sent the batteries for service. If no, (green power light stays ON, but AD-box shuts down), then you probably have a problem with electrode connectors polluted with water and/or gel. Clean the connectors on the electrode sets with distilled water and dry with alcohol. If that does not solve the problem, then please sent the AD-box and electrode sets for service. Do not attempt to clean the electrode connectors on the AD-box yourself
Best regard, Coen (BioSemi)