hello,
I have been intermittently receiving the following error 5000 (The ADC box is off or the optical fiber is disconnected) when running ActiView. The blue light is illuminated on the box-- so I can confirm the battery is not the issue. Is it safe to assume that the optic fiber cord is going bad, or is it possible that the USB cord may be causing the error? Is there a straight forward way to confirm which one is the problem? (e.g., a meter).
Thanks,
Vanessa
Error 5000
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Re: Error 5000
Common causes of intermittent 5000 errors are (ordered from most to least likely):
- bad optical fiber
- bad USB cable
- bad optical transmitter
- bad optical receiver
Replace fiber and USB cable. If the problem persists, then sent the AD-box and USB receiver to BioSemi for testing and repair.
Best regards, Coen (BioSemi)
- bad optical fiber
- bad USB cable
- bad optical transmitter
- bad optical receiver
Replace fiber and USB cable. If the problem persists, then sent the AD-box and USB receiver to BioSemi for testing and repair.
Best regards, Coen (BioSemi)
Re: Error 5000
Hi,
we have had a lot of error 5000 lately. I would suspect the USB-cable out of these options, can I change to any kind of USB-cable or are there some quality specifications that need to be met?
we have had a lot of error 5000 lately. I would suspect the USB-cable out of these options, can I change to any kind of USB-cable or are there some quality specifications that need to be met?
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- Site Admin
- Posts: 1124
- Joined: Fri Mar 26, 2004 7:00 pm
- Location: Amsterdam, Netherlands
- Contact:
Re: Error 5000
Any USB cable is OK, also try a different USB port.
Best regards, Coen (BioSemi)
Best regards, Coen (BioSemi)