Intermittent Error 5000
Posted: Tue Sep 04, 2018 4:01 pm
Hello,
We are currently experiencing an intermittent error with our ActiView software (version 7.05 on a laptop running on Windows 7) and/or ActiveTwo Base System.
As we collect data, recordings can be interrupted after a while, with the following error message on Actiview : "Error 5000 occured at No Incoming Data - Possible reason(s) : ADC-box power is Off or Optical fiber is disconnected". We have experienced this issue quite often in the last weeks (approximately in 2 out of 5 recordings, with recording durations between 15 - 60 minutes).
- We have tested the two batteries, fully charged, the problem occurs with either of them
- We have tried to replace our optical fiber with a new one, and had the same error.
- In one of the case the error occured, the green USB data collection light was off, unplugging and replugging the USB cable solved the issue. In all other cases the experimenters did not notice whether the green lights were on or not on the USB Receiver, they just re-started acquisition and it worked.
I would be very grateful if you could help me with this issue.
Best regards
Juliette
We are currently experiencing an intermittent error with our ActiView software (version 7.05 on a laptop running on Windows 7) and/or ActiveTwo Base System.
As we collect data, recordings can be interrupted after a while, with the following error message on Actiview : "Error 5000 occured at No Incoming Data - Possible reason(s) : ADC-box power is Off or Optical fiber is disconnected". We have experienced this issue quite often in the last weeks (approximately in 2 out of 5 recordings, with recording durations between 15 - 60 minutes).
- We have tested the two batteries, fully charged, the problem occurs with either of them
- We have tried to replace our optical fiber with a new one, and had the same error.
- In one of the case the error occured, the green USB data collection light was off, unplugging and replugging the USB cable solved the issue. In all other cases the experimenters did not notice whether the green lights were on or not on the USB Receiver, they just re-started acquisition and it worked.
I would be very grateful if you could help me with this issue.
Best regards
Juliette