Error 5000
Posted: Fri May 04, 2018 3:49 pm
Dear all
We are experiencing some problems with our equipment. Whenever we try to start gathering data with Actiview705 "Error 5000 occured at No Incoming Data. Possible reason(s): ADC-box power is off or Optical fiber is disconnected " appears. ADC-box has the green light signaling power is on, and CMS in range blue light is on too. In the USB receiver, there is no light for the optic fiber wire input, and USB light blinks twice right after clicking "start" button and before the error is flagged.
As suggested in previous posts in the forum, we suspected of an optic fiber wire defect, however, we try with a completely new wire and the situation has not changed (same lights, same error). In addition, as far as we have checked there were no updates in the computer we were using. Also, albeit our USB receiver might have an old firmware (it has no visible sticker saying firmware 4.0, but it is detected by windows 10 computers displaying awarining message with code 28 announcing that drivers are not installed) it is detected and "a priori" it has the drivers correctly installed in the computer we were using for the recordings. In this computer we have also checked replacing the Labview_DLL file, as suggested in some older posts, and nothing changed (same lights, same error).
Finally, we have run the SyncTest.exe program (packed with the driver) with the following result:
"sizeof long = 4
ring buffer size = 33554432
GetOverlappedResult for buffer 0 returns 121
Waiting time period of the semaphore has expired (or something similar as it is displayed in Portuguese)
READ_POINTER returns FALSE -> acquisition not running!
stopping ...
Aborted, hit a key to exit"
As a beginner in the use of Biosemi equipment and software I will be really grateful if someone can give us some suggestion feedback on how to solve the problem.
Thanks,
We are experiencing some problems with our equipment. Whenever we try to start gathering data with Actiview705 "Error 5000 occured at No Incoming Data. Possible reason(s): ADC-box power is off or Optical fiber is disconnected " appears. ADC-box has the green light signaling power is on, and CMS in range blue light is on too. In the USB receiver, there is no light for the optic fiber wire input, and USB light blinks twice right after clicking "start" button and before the error is flagged.
As suggested in previous posts in the forum, we suspected of an optic fiber wire defect, however, we try with a completely new wire and the situation has not changed (same lights, same error). In addition, as far as we have checked there were no updates in the computer we were using. Also, albeit our USB receiver might have an old firmware (it has no visible sticker saying firmware 4.0, but it is detected by windows 10 computers displaying awarining message with code 28 announcing that drivers are not installed) it is detected and "a priori" it has the drivers correctly installed in the computer we were using for the recordings. In this computer we have also checked replacing the Labview_DLL file, as suggested in some older posts, and nothing changed (same lights, same error).
Finally, we have run the SyncTest.exe program (packed with the driver) with the following result:
"sizeof long = 4
ring buffer size = 33554432
GetOverlappedResult for buffer 0 returns 121
Waiting time period of the semaphore has expired (or something similar as it is displayed in Portuguese)
READ_POINTER returns FALSE -> acquisition not running!
stopping ...
Aborted, hit a key to exit"
As a beginner in the use of Biosemi equipment and software I will be really grateful if someone can give us some suggestion feedback on how to solve the problem.
Thanks,