Error 5000

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irsikv
Posts: 6
Joined: Tue Mar 25, 2014 9:00 pm

Error 5000

Post by irsikv » Wed Jan 09, 2019 11:04 pm

hello,

I have been intermittently receiving the following error 5000 (The ADC box is off or the optical fiber is disconnected) when running ActiView. The blue light is illuminated on the box-- so I can confirm the battery is not the issue. Is it safe to assume that the optic fiber cord is going bad, or is it possible that the USB cord may be causing the error? Is there a straight forward way to confirm which one is the problem? (e.g., a meter).

Thanks,

Vanessa

Coen
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Posts: 954
Joined: Fri Mar 26, 2004 7:00 pm
Location: Amsterdam, Netherlands
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Re: Error 5000

Post by Coen » Thu Jan 10, 2019 1:09 pm

Common causes of intermittent 5000 errors are (ordered from most to least likely):

- bad optical fiber
- bad USB cable
- bad optical transmitter
- bad optical receiver

Replace fiber and USB cable. If the problem persists, then sent the AD-box and USB receiver to BioSemi for testing and repair.

Best regards, Coen (BioSemi)

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