ActiView does not work after Windows 10 update

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Coen
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ActiView does not work after Windows 10 update

Post by Coen » Thu Jul 13, 2017 12:30 pm

We noticed that on computers with Windows 10 version 1703, ActiView may stop working after the monthly Windows update (second Tuesday of the month). Symptoms: ActiView seems to freeze after pressing START, after a minute or so, the "No Incoming Data" popup appears. The solution is:

- Close ActiView
- unplug USB receiver
- plug in USB receiver (computer plays a "plong" sound)
- Open ActiView and check that system is running (no need to connect electrodes to the AD-box).

A warm or cold reboot did not solve the issue, so far it seems that unplug/replug the USB-receiver is the only working solution. The USB receiver should then work normally (can be left plugged in) until the next Windows upgrade one month later.

This issue is not restricted to a particular Windows update: it happens every month again.
The issue is not restricted to the BioSemi USB-receiver: some other USB devices also needed to be unplugged/replugged before they worked again.

Best regards, Coen (BioSemi)

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